PCH™: Patient Communication Hub
Patient Calls, Texts, Reminders, Alerts, and Team Communication in One Hub
PCH™ helps home health, post-acute care, and healthcare teams centralize patient communication in one connected hub.
Instead of managing calls, texts, reminders, alerts, voicemails, and care coordination across scattered tools or personal phone numbers, PCH™ gives teams a more organized way to communicate with patients, caregivers, clinicians, and office staff.
How PCH™ Helps Healthcare Teams
Centralize patient communication
Reduce manual reminder calls
Protect staff privacy with masked calling
Improve communication visibility
Keep patients and caregivers better informed
Track calls, texts, alerts, and follow-up
Reduce scattered communication tools
Support more consistent patient coordination
Send Real-Time Alerts & Notifications
PCH™ helps teams stay aware of important communication activity with real-time alerts and notifications.
Patient responses
Missed calls
Reminder activity
Follow-up needs
Communication updates
Time-sensitive patient messages
What PCH™ Helps You Do
PCH™ gives teams one place to manage patient communication across calls, texts, alerts, reminders, and care coordination workflows.
Keep patient conversations organized
Improve visibility into communication history
Reduce scattered text threads
Support better handoff between staff
Track patient communication in one place
Protect Staff Privacy With Masked Calling and Texting
PCH™ reduces the need for staff to use personal phone numbers by enabling masked calling and texting that protect staff privacy while keeping all communication connected to the organization’s workflow.
Use SMS, Voice, & In-App Messaging
PCH™ supports multiple ways to communicate with patients, caregivers, clinicians, and office staff.
SMS messaging
Voice communication
In-app messaging
Patient reminders
Caregiver coordination
Staff communication workflows
Reduce Manual Reminder Calls
PCH™ supports automated reminders so staff can spend less time manually calling patients and caregivers.
Send appointment reminders
Keep patients informed
Reduce missed visits or delayed follow-up
Support caregiver communication
Improve communication consistency
Support AI-Enabled Communications
PCH™ can support AI-enabled communication workflows to help teams manage routine patient conversations more efficiently.
This gives healthcare organizations a more scalable way to handle common communication tasks while keeping staff connected to the patient journey.
Part of the Complete Intake Platform
PCH™ supports patient communication inside Complete Intake.
It works alongside Maggie AI™ for intelligent referral intake and Maggie QA™ for quality assurance review, helping healthcare teams move from referral review to QA oversight to patient communication in one connected workflow.
Frequently Asked Questions
What is PCH™?
PCH™ stands for Patient Communications Hub. It helps healthcare teams manage patient conversations, reminders, calls, alerts, and communication tracking in one connected workflow.
How does PCH™ help healthcare teams?
PCH™ helps teams centralize patient communication, reduce manual reminder calls, protect staff privacy with masked calling, and improve visibility into patient conversations.
Does PCH™ support SMS and voice communication?
Yes. PCH™ supports SMS, voice, and in-app messaging so healthcare teams can communicate with patients, caregivers, clinicians, and office staff from one place.
What is masked calling?
Masked calling allows staff to contact patients without using or exposing personal phone numbers. This helps protect staff privacy while keeping communication tied to the organization.
Can PCH™ help reduce missed visits?
PCH™ can support automated reminders and centralized communication workflows that help reduce missed visits, missed calls, and delayed follow-up.
Who uses PCH™?
PCH™ is built for healthcare teams that manage patient communication, caregiver coordination, reminders, admissions, visits, and follow-up across the patient journey.
Bring All Communication Into One Hub
PCH™ helps healthcare teams reduce scattered communication, protect staff privacy, and keep patient conversations connected to the care workflow.
Contact Details
(469) 257 - 3153
2727 LBJ Fwy, Suite 324
Dallas, TX 75234
Disclaimer: In very rare cases, Complete Intake and all its modules can make mistakes. It is the responsibility of the user and organization to verify the accuracy of all information.